Foodservice in 2021 (so far) looks a lot like foodservice in 2020 but not so much like 2019.
Can we expect accelerating trends in tech, robotics, off-premise, delivery, take-out? When will dine-in be returning? What will become of the shuttered spaces?
At the moment, we all have more questions than answers.
While the industry looks ahead to a recovery in Q2, we have already seen encouraging signs of activity.
The days are getting longer. Spring is within sight.
Lakeside’s Enlightened Freight Policy
As we kick off a new year, we felt it a good time to re-visit the topic of concealed freight damage.
Legally, it is the responsibility of the consignee to note any damage before signing for freight and this is printed largely on our packaging; however, we understand that there are a variety of factors that could prevent a full and proper inspection from being performed prior to the carrier leaving the premises.
While it is certainly easier to be successful in a claim if the damage is noted at time of delivery, the good news is that we have 5 business days from the day it was delivered to notify the carrier of any concealed damage that may be discovered after fully un-boxing the freight.
If the freight shipped using our carrier, please contact us within 5 business days of delivery, and we will handle the claim for you! We will also get a replacement order going right away.
If the freight shipped using your own carrier or logistics company, please contact the carrier directly within 5 business days of delivery to make the notification within the allotted time frame. Then, give us a call and we will help coordinate replacement of product if you choose; however, the claim and any reimbursement that may follow will be handled between you and your carrier.
Looking forward to a successful 2021!
Customer Service Team Lead
Did I read that sign right?
On a door:
“TOILET OUT OF ORDER. PLEASE USE FLOOR BELOW”
In a Laundromat:
“AUTOMATIC WASHING MACHINES: PLEASE REMOVE ALL YOUR CLOTHES WHEN THE LIGHT GOES OUT”
In a department store:
“BARGAIN BASEMENT UPSTAIRS”
In an office:
“WOULD THE PERSON WHO TOOK THE STEP LADDER YESTERDAY PLEASE BRING IT BACK OR FURTHER STEPS WILL BE TAKEN”
On a repair shop door:
“WE CAN REPAIR ANYTHING. (PLEASE KNOCK HARD ON THE DOOR – THE BELL DOESN’T WORK)”